GREENACRE PROPERTIES, INC.

ARCHITECTURAL REQUESTS

When making exterior property changes an Architectural Review Request (ARC) must be submitted for all modifications, improvements or new construction.

Instructions to submit an Architectural Review Request

Log on to the owner portal, home.greenacre.com.
Select Requests
Select Submit a Request and then ARC Request
Read the community instructions!
Fill out the attached fillable pdf application and re-upload with any pertinent supporting documents attachments (i.e. lot survey, site plans, architect’s plans, diagrams, paint swatches, material list, sample products, photographs, product descriptions, model numbers, dimensions, county permits, etc.) and select Submit Form.

You can view the status of your application on the portal homepage under Recent Requests.
Once the committee reviews the application, an email will be sent to inform you of the application approval or denial or if you will need to submit further information for the committee to complete the review.
NOTE: In order to receive email notifications from the Association, please log on to your portal and go to My Profile, and then select Profile Settings. Confirm the information is correct and check the Email box.

I need a copy of my plat map, survey, or plans

The Association does not maintain property plans for individual lots. You should have received a plot drawing when you purchased your home. If you did not have a survey conducted at the time of purchase, or you cannot find the property markers, you have the option to get a survey done for the purpose of identifying the boundaries of your lot.

I submitted an ARC, when will I receive a decision?

The ARC review timeframe varies depending on the Association Documents. You may check the portal for status of your request or contact the Community Manager or the Assistant Community Manager.
NOTE:The number of days for rendering a decision will only start once the application is complete. Be sure to check messages in the portal and respond promptly when additional information is requested so that delays can be minimized.

BILLING & PAYMENTS

Information related to Association billing & payments for assessments, dues or miscellaneous charges, questions about fees, statements or refunds.

How much do I owe?

Once you have logged on to the portal, home.greenacre.com, you will be able to view your current balance and Make a Payment online. The upcoming assessment will also be listed if the Board has approved it as of the date you are viewing.

Where should I send my payment?

Please review your coupon for Alliance Association Bank’s lockbox address. If you do not have your coupon, you may call 813-600-1100. Check payments are processed electronically at the secure Bank Lockbox processing center.
Instead of mailing a check, we encourage you to consider making an electronic payment via the portal, home.greenacre.com.
IF MAILING A PAYMENT (or if you issue payment via your bank’s online bill pay), BE MINDFUL OF THE FOLLOWING:
- Write your account number and address on the check (or type it into the memo line if using your bank’s bill pay)
- Include the payment coupon with your check. Payments are due on the 1st of the month.
- Send multiple checks when paying for multiple properties, each in a separate envelope with its own account number
- Due to mail delays, please allow 2 – 3 weeks for your payment to arrive and be processed to avoid late fees

Payment Methods

Pay by Auto Draft (ACH) - Free Option
Pay by eCheck - $2.99 Processing Fee
Pay by Credit Card - 3.99% Processing Fee
Online bill payment from your bank
Pay by check in person or by mail

MAINTENANCE & REPAIR

How are service requests managed in an association and who is responsible for repairs?

I need the association to repair my home.

Submit a Service Request in the online portal by navigating to Requests - Submit a Request – Service Request. Be sure to included detailed information explaining the exact location and nature of the issue, dates, times & photos if damage was caused (and by whom) and provide information about accessibility so that the association may schedule a service provider to inspect and evaluate the concern.

I need emergency repairs.

We have a team on-call 24/7 for true association emergencies
911: If you see smoke - always call the fire department first! Safety concerns? Call the police. Please notify the association of such incidents so the manager can follow-up with the authorities.
If you are calling about an emergency involving an active water leak, elevator outage or damage to Association Property, you may call 813-600-1100 and press 0 at any time to page our emergency answering service.
If your power or water goes out, this is usually individual owner responsibility unless the association pays the bill for those services. There may be a service outage affecting the locality. Check on the utility company's outage tracker site.
Locked out of your home? - You will need to call a locksmith.
Roof leak (condominiums)? - take action to stop additional damage by placing a bucket under the leak. OSHA laws prevent anyone from going onto a roof when it is wet, and definitely not when it is raining. Please contact the Community Association Manager to schedule repairs.
Weekends and late at night we are unable to make repairs if there is a roof leak or exterior damage. We will schedule maintenance during regular business hours. When submitting the request, please attach photos and include all details regarding exact location, time of incident etc. so that we can better assist you.

REAL ESTATE & CLOSINGS

The information about resale disclosure processing for buying or selling a property in an association and the closing and new owner process.

I just bought this home. How long will it take for my account to be set up?

Once the closing documents have been received and processed, you will receive a welcome letter with instructions for creating your online portal account.

I place an order in Homewise – When will I receive my order?

When you placed the order in Homewise Docs you identified an expected closing date. You should check the Order Confirmation email that you received when you placed the order.
The Estoppel Certificate is available in 10 days once the order is placed and paid.
An Additional RUSH Fee can be paid with the order to get the Estoppel Certificate in 3 days.
Lender Questionnaire is available in 5 days once the order is placed and paid.
An Additional RUSH Fee can be paid with the order to get the Lender Questionnaire in 2 days or 3 days. (There is a 2 day or 3 day option and the additional RUSH Fee varies on the selection made.)
Governing Documents are available immediately once the order is placed and paid.

What is Working Capital?

The association Covenants or Bylaws dictate what amounts will be collected when a home is sold, and homeowner liability for ongoing association assessments (dues). Working capital contributions (also known as Capital Contribution) are generally used to replenish the association’s reserves and may be used for improvements within the association or to maintain common area structures.
These amounts vary by association and are most commonly collected from the first buyer of a new home in a developing community.
Ask your Closing attorney if you have questions about any charges on your HUD statement, including working capital or other fees.

ONLINE PORTAL AND ACCOUNT INFORMATION

How to access the online portal and how to make sure that your account information is up to date, add/remove authorized users, tenant info, new owners.

How do I register on the portal?

Go to home.greenacre.com. To log on for the first time, please click "Sign Up”, enter your Account Number and Registration Key. If you don’t have these, click the "Don't have an account number of registration key?" link and complete the required fields to request them.
Once you have logged on to the owner portal you will have access to open violations, community documents, various requests, and have the ability to view account balances and submit payments.
In order to receive email notifications from the Association, please log on to your portal and go to My Profile, and then select Profile Settings. Confirm the information is correct and check the Email box.
NOTE: To prevent the association’s messages from being lost in your spam folder, it is recommended that you add support@greenacre.com to your contacts and ‘Safe Senders’ list.

I want to update my name or contact information.

The ownership on your account is set up to correspond to the name(s) on the deed. If there is a change in ownership status, you must provide a legal document showing proof of the change in ownership status.
To update your mailing address via the portal, go to My Profile, and then select Profile Settings. Select New Address under Mailing Address and then Update. You may also update your communications preferences on this page.

I am a new owner – how do I get set up?

When you purchase a home in an association, the Closing Attorney must complete the resale transaction and send all the documents and payment to the management company. This can take a few weeks, however we know that you are anxious to settle in to your new home!
Once the closing documents have been received and processed, you will receive a welcome letter with instructions for creating your online portal account.

Frequently Asked Questions